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The role of the Chief Information Security Officer (CISO) is a relatively new senior-level executive position within most organizations, and is still evolving.
To find out how current CISOs landed in that role, their aspirations, the compensation they receive, and which risks they face and responsibilities they shoulder, analysts with international executive search firm Heidrick & Struggles have asked 327 CISOs (and CISOs in all but name) to participate in their 2022 Global CISO Survey.
The results of the survey revealed these main takeaways:
Who reports to CISOs and to whom do the CISOs report?
The main organizational functions that report to CISOs are SecOps (88%); governance, risk, and compliance (87%); penetration testing (87%); security architecture (86%); product and application security (79%); and business continuity planning or disaster recovery (79%).
CISOs mostly report to the CIO (38%); the CTO or senior engineering executive (15%); the COO or CAO (9%); the global CISO (8%); and the CEO (8%). But 88% of them also report to the company board and/or advisory committee.
CISO roles are often terminal
Most CISOs move laterally into their current role and the career path forward for CISOs is most often to another CISO role, the analysts found.
If they were not CISOs before – and 53% of them were! – they were mostly a deputy CISO, a regional or business unit CISO, and the senior information security executive in their organization.
Many CISOs aspire to be a board member next, but that ambition is unlikely to be realized. Even though cybersecurity experience is sorely needed on boards, many boards still frequently prefer board members with prior board experience, the analysts pointed out.
The Chief Security Officer (CSO) or the Chief Information Officer (CIO) roles are also coveted by many of the respondents.
Threats CISOs are facing and personal risks they are worried about
CISOs say ransomware attacks are the most significant cyber risk to their organization (67%), followed by insider threats (32%) and nation/state attacks (31%).
On a more personal note, CISOs are most worried about stress related to the role (59%) and burnout (48%), and much less about job loss as a result of a breach (25%) or being faced with personal financial accountability for a breach (11%).
“Our survey responses here tell a few different stories,” the analysts noted.
“One is that there is burnout and stress associated with this role, which should lead organizations to consider succession plans and/or retention strategies so that CISOs don’t make unnecessary exits. The second story is that CISOs feel relatively secure in their jobs—job loss as a result of a breach wasn’t the highest risk. That is, in part, because the best CISOs are able to command executive-level protections (D&O insurance coverage and severance, for example) that enable them to do their jobs unencumbered by the threat of career risk.”
CISO compensation keeps rising
“In the United States, reported median cash CISO compensation has risen to $584,000 this year, up from $509,000 last year and $473,000 in 2020. Median total compensation, including any annualized equity grants or long-term incentives, also increased, to $971,000 from $936,000,” the company found.
New CISOs, in particular, saw the highest rises in overall compensation – probably because talent to fill out the role is hard to find and organizations are competing fiercely to take hold of it.
In the UK, the median cash CISO compensation has risen to £318,000 this year, but there was a 14% drop in annual equity.
For those interested, Heidrick & Struggles’s report offers more granular insight on the various factors that impact CISO compensation in different geographical locations.
A poor, permanent hire can be a very expensive error, whereas a mis-hire on a virtual CISO can be rapidly corrected.
The cybersecurity challenges that companies are facing today are vast, multidimensional, and rapidly changing. Exacerbating the issue is the relentless evolution of threat actors and their ability to outmaneuver security controls effortlessly.
As technology races forward, companies without a full-time CISO are struggling to keep pace. For many, finding, attracting, retaining, and affording the level of skills and experience needed is out of reach or simply unrealistic. Enter the virtual CISO (vCISO). These on-demand experts provide security insights to companies on an ongoing basis and help ensure that security teams have the resources they need to be successful.
How a vCISO Works Typically, an engagement with a vCISO is long lasting, but in a fractional delivery model. This is very different from a project-oriented approach that requires a massive investment and results in a stack of deliverables for the internal team to implement and maintain. A vCISO not only helps to form the approach, define the action plan, and set the road map but, importantly, stays engaged throughout the implementation and well into the ongoing management phases.
The best vCISO engagements are long-term contracts, such as 12 to 24 months. Typically, there’s an upfront effort where the vCISO is more engaged in the first few months to establish an understanding, develop a road map, and create a rhythm with the team. Then, their support drops into a regular pace which can range from two to three days per week or five to ten days per month.
What to Expect From a vCISO When bringing a vCISO on board, it’s important that person has three key attributes: broad and extensive experience in addressing cybersecurity challenges across many industries; business acumen and the ability to rapidly absorb complex business models and strategies; and knowledge of technology solutions and dynamics that can be explored to meet specific organizational needs.
The first thing a vCISO will focus on is prioritization, beginning with understanding a company’s risks. They will then organize actions that provide the greatest positive influence on mitigating these risks while ensuring sustainability in the program. The goal is to establish a security approach that addresses the greatest risks to the business in a way that has staying power and can provide inherent value to additional downstream controls.
Having extensive experience in the technical space, a vCISO can take into consideration the full spectrum of options — those existing within the business environment, established products and services in the marketplace, and new solutions entering the market. Just within that context, a vCISO can collaborate with the technical team to take advantage of existing solutions and identify enhancements that can further capabilities in a cost-efficient manner.
The Value of a vCISO One of the most common findings is that companies often have a large portfolio of cybersecurity technology, but very little is fully deployed. Additionally, most tech teams are not leveraging all of the capabilities, much less integrating with other systems to get greater value. Virtual CISOs help companies save money by exploiting existing technical investments that dramatically improve security. And, since the improvement is focused on existing tools, the transition for the IT and security staff is virtually eliminated due to established familiarity with the environment.
Another essential value point of a vCISO is access to an informed and well-balanced view on risk and compliance. While cybersecurity is dominated by technical moving parts, the reality is the board, executive leadership, and management team needs to incorporate cyber-risks and related liabilities into the overall scope of risk across the business at an executive level. In this sense, leadership has a vast array of competing challenges, demands, and risks and some can be even more impactful than cybersecurity.
How to Convince the Executive Team A CEO is under a constant barrage of challenges, problems, risks, and opportunities. Cybersecurity needs to be part of that formula. If one of the core values of having a vCISO is getting meaningful cyber-risk insights, then trust and confidence in that person is paramount and needs to be established from the beginning.
Another challenge is the team dynamic — at the heart of being a CEO is their success as a leader. Introducing what is essentially a consultant can be an adjustment for the team. It’s important that the vCISO hire fits the culture and can easily integrate with everyone on the team including the CIO, CTO, CPO, CRO, etc.
The conversation with the CFO will understandably have a heavy financial tone. For companies debating between a full-time CISO or a vCISO, it’s clear a poor permanent hire can be a very expensive error, whereas a mis-hire on a vCISO can be rapidly corrected.
As organizations continue to come to grips with the byproducts of digitization and new security challenges that often seem insurmountable, a vCISO can be an enormous value. Beyond offering an efficient and cost-effective model, they bring many advantages to businesses with fewer risks than a dedicated resource.
This episode features Rafeeq Rehman. He discusses the need for a CISO Mindmap and 6 Focus Areas for 2022-2023:
1. Re-evaluate ransomware defenses, detection and response capabilities, perform a business impact analysis and identify critical processes, applications and data.
2. Reduce/consolidate security tools/technologies and vendors. More tools don’t necessarily reduce risk but do add the need for maintaining expertise on security teams.
3. To serve your business better, train staff on business acumen, value creation, influencing and human experience.
4. Take an inventory of open source software (standalone and libraries) and make it part of your vulnerability management program.
5. Build team expertise in technology fields including machine learning (ML) models, model training, API security, service mesh, containers, DevSecOps.
6. Maintain a centralized risk register. Even better: integrate into your enterprise risk management program. Track risk for technology, insiders, processes, third parties, compliance and skill gaps.
“Wise is not the one who knows all the answers but the one who knows what questions to ask”
More than an article, this is a conversation starter for the CISO and his/her team: What are your answers for this list of essential question that any information security department must deal with?
Obviously there are many other questions, these are just the foundation for a security program.
These questions are ordered, it will be hard to answer the last ones without having answers for the first ones.
For your organization:
Who are the clients of the information security team?
What are the drivers for security? This will include Business, Technical and Compliance aspects.
What are the business significant security objectives? Have these been agreed with the clients of the information security team?
How do you model your organization and the systems it relies on?
What are the third parties you exchange information with?
What is the list of assets that need to be protected? Who owns them? Who controls them?
What are the threats or risks?
What is the list of security controls or processes you have in place? What is the success criteria for each? How frequently do you check that they are not just effective but successful?
What is the list of non-compliances that need to be remediated?
What is your level of compliance?
What is the list of vulnerabilities that need to be remediated?
What is your level of security (or risk)?
How do you maintain your knowledge base?
What is your level of security maturity? This measures not your security but your ability to maintain and improve your security.
How do you report the activity of the information security team?
How do you report the value of security to your clients?
How do you prove to third parties your level of security?
What do you plan to do to improve the level of security (or decrease risk)?
How easy or difficult was for you and your team to formulate an answer?
If you find these questions too easy, either you are truly great CISO (please share answers) or your suffer a severe case of Duning-Kruger. I will leave to those readers to find out which.
Security operations (SecOps) teams continue to be under a constant deluge of new attacks and malware variants. In fact, according to recent research, there were over 170 million new malware variants in 2021 alone. As a result, the burden on CISOs and their teams to identify and stop these new threats has never been higher. But in doing so, they’re faced with a variety of challenges: skills shortages, manual data correlation, chasing false positives, lengthy investigations, and more. In this article, I’d like to explore some of the threat detection program challenges CISOs are facing and provide some tips on how they can improve their security operations.
CISOs ensure the security operations program for threat detection, investigation and response (TDIR) is executing at peak performance. Let’s look at seven key issues that can affect TDIR programs and some questions CISOs should consider asking their organization, security operations team, and the vendors providing solutions to resolve them.
1. There are too many indicators of compromise (IoCs) or security events happening across a network to properly identify malicious activity. As a result, CISOs are looking for advanced tools that can correlate and analyze this data effectively to eliminate false positives. The last thing any CISO wants is for his/her team to waste time on an event that might simply be a failed login associated with a user incorrectly typing their password multiple times.
Questions to ask: Can I correlate data from any source (such as logs, cloud, applications, network, endpoints, etc.), no matter what it is? Can I fully monitor all these systems, ingest all the telemetry needed, and perform correlation automatically? And what is it costing me to correlate all that data (i.e., what is my solution provider charging)?
2. Correlating data over time is hard. It’s like putting puzzle pieces together from a box filled with multiple puzzles. An attack that occurs once can be difficult enough to identify. But once threat actors are inside an environment, they’ll often do a little activity spread over a longer period (sometimes days, weeks or months later). This makes is almost impossible for a human analyst to take these seemingly disparate events across time and connect them to complete the puzzle.
Most tools also struggle to correlate those seemingly independent events as part of the same attack because they seem unrelated over time. CISOs are responsible for making sure the team has everything it needs (based on constrained budgets) to put that puzzle together before damage is done.
Questions to ask: Do I have a wide variety of data sources and analytics that can process events and correlate them across time effectively? Is out-of-the-box threat content included for real-time attack detection?
3. When piecing together an attack campaign, manual correlation and investigation of disparate security sources drastically extends the time and resources required from a CISO and his/her team. Pulling data from several systems at once is necessary to get the contextual information needed to find out what’s wrong (and how to respond). But in the time this takes, the damage could already be done. This challenge can easily frustrate CISOs that have invested so much time and money in building up the security operations program.
Questions to ask: Does your current team have to do a lot of manual correlation, and how are they able to accomplish that with events that span weeks or even months? Does your team have to search through multiple tools and put together context on their own to see patterns that will help formulate a better response when working with other IT teams?
4. The skills gap remains a problem. However, as more seasoned practitioners who were fundamentally trained across networking, servers, and other aspects of IT are aging out of the workforce, CISOs are being forced to hire more security focused analysts, but with less broad practitioner experience. This is impacting the amount of on-the-job training and experience required (and offered) for them to be effective. There are just not enough skilled cybersecurity professionals in the market today.
Questions to ask: How can my TDIR platform automate certain tasks and bring the right context to the forefront. How can it provide the necessary context that can help a less experienced analyst learn over time and increasingly add value?
5. Vendors are overpromising and underdelivering. When it comes to threat detection, too many vendors falsely claim or exaggerate that they have machine learning (ML), artificial intelligence (AI), multicloud support, and/or apply risk metrics. CISOs are barraged with vendors claiming to offer a silver bullet at worst or using questionable marketing claims at best. Neither delivers what’s promised.
Questions to ask: Does the solution use rule-based ML/AI (which is important to understand considering it’s static in nature, requires updating, and is ineffective at identifying new attacks and variants)? Does multicloud just do correlation (leaving it up to the analyst to determine if an attack is occurring across multi-cloud)? Is risk scoring just aggregated scores from public sources (not leveraging an enterprise-class risk engine powered by analytics)?
6. The tradeoff of cost and budget versus better security visibility can be a painful choice. CISOs often are presented with platforms (like a SIEM) that charge organizations based on volume of data ingested. As an organization grows, charging by data ingested is unpredictable and can quickly lead to rapidly escalating costs in licensing and storage. As a result, CISOs should be looking for solutions that reduce this cost burden, while still allowing the organization to pull in and ingest as much data as possible. The result is better SOC visibility and more effective TDIR.
Questions to ask: For a solution that employs true machine learning, the more data that can be pulled in the better. Does my solution penalize me for bringing in more data? Or does it embrace more data ingestion to offer better visibility and do so by providing flexible licensing? How can my provider help reduce storage costs?
7.Automation can drive efficiency and speed threat detection. This can free up security team members to focus their attention on more intensive tasks. When done effectively, this provides OPEX savings – which means less time and resources spent on simple and manual tasks of low value, while also shrinking the time for high-value tasks. It can also provide better experience for junior analysts, especially when your analytics and automation are transparent, allowing them to learn and improve.
But not all automation is created equal. Solutions that produce too much noise and too many false positives make it difficult to prioritize investigation and automate responses. The more accurate the threat detection is, the more targeted the automated response can be.
Questions to ask: Is automation in the solution inherent across my entire SOC lifecycle? If so, how do I know it’s working and how can I trust that it’s optimizing my operations (for example, can it show that I’m stopping threats earlier in the kill chain)?
As CISOs and their security operations teams look to improve threat detection they’ll face a variety of issues around visibility, cost, flexibility (especially into cloud environments), analytics, prioritization, contextual data and much more. But by working together to understand these challenges – and by arming ourselves with knowledge and the right questions – our industry can continue to evolve and deliver better security operations for our organizations.
Just over a quarter-century ago, the first Chief Information Security Officer (CISO) was minted in the financial vertical, and everyone lived happily ever after. The End.
If only this story was that simple and straightforward! The CISO role has never been cut-and-dry. Despite its longevity, this role is still in its adolescence – full of promise, mostly headed in the right direction, but not quite fully formed.
If you’re a CISO today, or have worked for or watched one from afar, you have felt the reality of the goalposts continually shifting over time, and you have experienced some of the tough questions that may not yet be answered. Where should the CISO report for maximum effect? How does the CISO gain that valuable seat at the executive table, and a regularly scheduled time slot every quarter in front of the board? Is it possible that broad technical competency may be superior to deep technical expertise for this C-level role? And if you are the CISO who thought you signed up for an IT-centric, inward-facing role, I have a few nation-state and cybercriminal actors to introduce to you.
But there are several other less obvious roles that the CISO should consider taking on to help the organization reach its goals, whether its customers are external or internal.
The CISO as brand enabler
Quantifying the value of a corporate brand is tough. But it’s clear that your organization’s brand is as much an asset as the devices and networks that the CISO is charged with protecting – in fact, the brand may be your organization’s largest single asset. A recent Forbes/MASB report states that brand assets drive approximately 20% of enterprise value on average. Doesn’t that sound like something worth protecting?
Yes, the creation and growth of the brand is typically the responsibility of the marketing organization and the CMO (chief marketing officer). But it’s not unusual for marketing to feel like it’s outracing the other business functions, including the CISO, and they are anxious for everyone to “catch up” and join them. The CISO can act as a useful counterweight to help marketing achieve its goals safely, in good times and bad. For example, isn’t it important to fully coordinate a breach response between these two groups in a way that best preserves the value of your brand? Those brands that emerge out of a high-profile information security incident stronger don’t get there by accident.
This is a missed opportunity in many organizations. When was the last time your CISO and CMO sat down alone to discuss each other’s long-term initiatives? And no, the sometimes recurring conversation between these two parties about how the marketing team is leveraging shadow IT doesn’t count here.
The CISO as customer advocate
If the CISO is considered an inward-facing resource only, your organization may be leaving some significant value on the table. Is your CISO considered and leveraged as an extended member of your customer-facing teams? There is often nothing more compelling to a prospect or a customer than the opportunity to hear from a true CISO practitioner about her experiences in the industry around a common challenge.
Another way to bring the CISO closer into the customer orbit: you have some customers who due to their size or potential are at the very top of your essential, must-not-lose list. Your CISO may be more than willing to act as an executive sponsor for the overall relationship between the two organizations. This is a great way to cement that bond with your truly key and strategic customers. You may also discover that same hugely important customer is willing to share details with the CISO that would never be shared with the sales team.
The CISO as product visionary
In many ways, your CISO may be an ideal prospect, a research partner, and a sounding board for new products, services or features your organization plans to introduce. Think about all the angles a CISO deals with every day: B2B connections and data flowing amongst third parties; identifying and securing B2C data and connectivity; monitoring an infrastructure round the clock to recognize and remediate tactical, strategic and regulatory risks; signing off on your organization’s ISO 27001 certification or SOC 2 attestation, and more!
For bonus points, if you are that CISO of today or the aspirational CISO of tomorrow, don’t settle for approaching your job solely in pursuit of how to best secure your organization – ask yourself how you can make your own customers more secure. Sometimes a new feature or service might pop out from that alternative angle, from a perspective that only the CISO can see.
Whether you are the CISO or are a colleague of the CISO, think outside the box. CISOs can absolutely be leveraged in these and other non-traditional roles, to the greater benefit of your organization.
Many organisations have been considering a network transformation initiative to support the adoption of SaaS, cloud-based applications, and an increasingly remote workforce. Given the connectivity needs of a remote workforce – and knowing a hybrid workforce is here to stay – many IT teams have had to make sudden changes in the way workers connect to corporate systems that could introduce new cyber risks and vulnerabilities.
When developing a security strategy for supporting a hybrid workforce, it is essential to identify risks, as well as any potential blind spots. As CISOs embark on their transformational journeys, identifying these areas of weakness should be the top priority. Keeping business data safe everywhere is crucial to enabling employees to work anywhere. However, enforcing the same policies consistently from the endpoint, network, web, and cloud requires a new approach.
Cloud dominance
For instance, cloud vulnerabilities and misconfigurations continue to be a concern, particularly as the demand for more cloud integration has increased. This has led to CISOs shifting how they approach protecting the corporate perimeter with additional controls and monitoring tools being used to scan any access to the network. Security leaders are beginning to understand that legacy detection tools that would have traditionally been used for data centres, do not extend to the cloud which is why a shift in strategy is required. As a result, identifying and remediating cloud system vulnerabilities and misconfiguration errors is a top priority for the modern CISO when protecting the remote workforce.
Security landscape requires adaptation
Keeping up with security threat landscape is another area in which CISOs have had to adapt. Hackers have evolved in their tactics to evade detection while using techniques that require less effort and reap a higher reward. Their end result is to obtain money or steal sensitive data which normally involves ransomware schemes, state-sponsored methods or just nefarious individuals looking to make a name for themselves in the online underworld. Either way, they are more devious and better equipped than 12 months ago. Cybercrime has become commercialised, with many cybercriminals selling their tools, stolen details and ransomware kits across the dark web which is giving easy access for others to replicate and cause more disruption.
With the ability to launch cyberattacks more quickly with little effort, we are witnessing CISOs and security teams adopting a proactive mindset to cybersecurity. This approach helps to avoid being overwhelmed by the number of threats, especially those targeting workers who are outside the traditional perimeter and are accessing corporate files remotely.
Those that are not taking a proactive stance are at risk as even the most sophisticated defence strategies will become ineffective if they’re not regularly tested and kept current. While being able to mimic human behaviour with artificial intelligence, hackers are outpacing many organisations when it comes to the technology and hacking techniques used to attack them.
Other security initiatives to leverage
The job is never finished when it comes to the cybersecurity of an organisation. This means staying one step ahead of the next potential threat. Looking ahead now means better preparation for the future. Mitigating third-party risk, embedding security into the development process, and defending against ransomware attacks are just a few things that CISOs should be incorporating as part of the future-proofing cybersecurity strategy for a hybrid workforce.
Key initiatives should include adopting multi-factor authentication, achieving greater response time through automation, and extending Zero Trust to applications. The rapid adoption of cloud services, IoT, application containers, and other technologies is helping drive organisations forward. However, it also means that security teams must work harder to maintain visibility. To do so, they need to continuously see and catalogue every asset in their environments and accurately determine the security status of their devices.
In addition to the initiatives mentioned, secure access service edge (SASE) is a framework that CISOs are beginning to embrace as it is a convergence of key security capabilities including software-defined area networking (SD-WAN), Firewall-as-a-Service (FWaaS), Secure Web Gateway (SWG), Cloud-Access Security Brokers (CASB) and Zero-Trust Network Access (ZTNA). It supports the organisation’s cloud-based computing environments while providing security professionals the necessary information to secure the digital transformation journey as well as its remote workforce.
Organisations are feeling a shift in networking and security with the realities of mobile working, particularly as they rapidly adopt and embrace the cloud. With this, CISOs are seeking further efficiency, visibility, and stronger security for their enterprises. SASE and Zero trust implementations can provide more comprehensive security capabilities to support digital transformations.
Why CIOs Should Report to CISOs – If the CISO is responsible for the security of the organization, then that same person also should be responsible for both security and IT infrastructure.
CISO Desk Reference Guide: A Practical Guide for CISOs
To get the assets needed for CISOs to properly do their jobs, business leaders need to invest time, attention, and money in cybersecurity. Here are helpful ways that CISOs can discuss cybersecurity with their C-suite and board members.
Work your way to the table
As a newer role within organizations, CISOs may not yet be understood by leadership teams or have a seat at the executive table. Some CISOs may also be managed by other IT leaders such as a CIO and CTO, making it difficult to build trust among the rest of the C-suite and board. Even if you have a good relationship with your supervisors, some of the messaging might change as it goes through the chain of command.
It’s frustrating to not have a seat at the table, but there are other ways to be heard.
One way is to start building relationships with other members of leadership. You can try meeting one-on-one with business shareholders to share ideas, enjoy informal conversations or identify an ally.
In my own companies, I encourage these types of meetings. When team members want to run ideas by me, I’m happy to listen — regardless of their titles. If they bring in some good thoughts, I usually think them over and may follow up if the employees present compelling ideas. Building this trust may lead to me bringing these ideas to the board or even inviting the employees to present themselves.
Of course, it’s ideal to always have a seat at the table, but if that’s not possible, work your way up. Anyone can make an impact, but you must put yourself out there and build trust with your leadership.
Focus your message
When you get a chance to speak with executives, you typically don’t have much time to discuss details. And frankly, that’s not what executives are looking for, anyway. It’s important to phrase cybersecurity conversations in a way that resonates with the leaders.
Messaging starts with understanding the C-suite and boards’ priorities. Usually, they are interested in big picture initiatives, so explain why cyber investment is critical to the success of these initiatives. For example, if the CEO wants to increase total revenue by 5% in the next year, explain how they can prevent major unnecessary losses from a cyber attack with an investment in cybersecurity.
Once you know the executive team and board’s goals, look to specific members, and identify a potential ally. Has one team recently had a workplace security breach? Does one leader have a difficult time getting his or her team to understand the makings of a phishing scheme? These interests and experiences can help guide the explanation of the security solution.
Lose the tech jargon
If you’re a CISO, you’re well-versed in cybersecurity, but remember that not everyone is as involved in the subject as you are, and business leaders probably will not understand technical jargon. Conversations leading with highly technical terms are unlikely to kindle and keep a C-suite or board member’s attention.
CISOs are the translators that explain cybersecurity needs to leadership in a way they understand — through real-life examples and business metrics outlining risk. If you speak their language, executive leaders will be more willing to consider a proposal.
There’s more to being a CISO than keeping track of evolving risks and staying up to date on technological advancements. You are also an advocate for cybersecurity initiatives that protect the company, convincing executives to invest in cybersecurity. Working up to the board room might not be easy, but with clear and relevant messaging, you can be a champion for a strong cybersecurity strategy.
Information Security Governance: Framework and Toolset for CISOs and Decision Makers
The dilemmas organizations must deal with are dizzying:
To pay a ransom or not?
Will cyber insurance provide adequate shelter?
What’s the role of government?
Are new mandates and penalties on the horizon?
How are adversaries evolving their tactics?
To make sense of it all, let’s first focus on the adversaries and their playbook. Cyber criminals have a well-developed business model and carefully contemplated financial calculus of ransomware. They have determined whether they will launch a direct attack to maximize profits or offer Ransomware-as-a-Service, complete with a help desk and other support services, to supplement their income while enabling malicious actors with less technical skill.
They have researched their victims and targeted organizations based on their ability to pay. All these tactics are developed and executed in concert to make paying the ransom the path of least resistance – financially and logically.
Every aspect of a ransomware campaign is calculated to elicit an emotional response from the target such that it is easier to pay the ransom than to bear the costs and delays of trying to recover on their own.
The journey for someone to the role of Chief Information Security Officer (CISO) isn’t often straightforward. Take Sandy Dunn, for example. Per SailPoint, Sandy started as a paper delivery kid at 10 years old. She then worked her way through software sales, insurance, and even horses before becoming the CISO of a health insurance provider in Idaho.
All these “entry-level” jobs share one thing in common. They gave Sandy the experience to fulfill a CISO’s multifaceted responsibilities. But don’t just take my word for it. Check out my conversation with Sandy below.
“One skill I think every CISO needs is business acumen.”
Joe Pettit: Thanks for taking the time to speak with me today, Sandy. I would love to hear some of your views on the role of the modern CISO. How is it changing, and what are the essential skills that a CISO should have now?
Sandy Dunn: The required skills for a CISO is an interesting question. Every business is different, so really every CISO role will be slightly different with different expectations for where they fit in the organization. One skill I think every CISO needs is business acumen. You need to be able to understand how security fits into that specific business. Having some level of technical skills is important, too. It helps you with effective communication with your cybersecurity team about issues, tools, proposed remediation, and then to be able to explain everything they just told you back to the business or put it into a business context. Technical knowledge will benefit you in understanding the severity of a problem, too (independent of the volume of the voice who is bringing it) and determine if a situation is a one-alarm fire or a five-alarm fire.
The ransomware threat posed by organized crime groups is considerable, and its impact can be devastating and threaten the entire business. This makes it imperative for boards to ensure the company has taken necessary cybersecurity precautions to resist the threat. Additionally, executives have seen the value of efficient infosec firsthand over the last eighteen months. The efforts security teams have made to keep businesses safely functioning during a global pandemic have been impressive, if not heroic.
Regardless of why the C-level is focusing on IT infrastructure and strategy, this interest presents an opportunity for security teams. I know this is true because over the last few years F-Secure’s board has been refining how we cooperate to make better decisions about our security posture and risk appetite.
At the core of this process has been the creation of questions we use to make the best use of our time together. When approached holistically and answered honestly, these queries allow us to understand if we are focused on the right things, whether we are achieving our goals, and where our gaps are.
Since we would have benefited by having a list to start with, we’re sharing five of ours now to help other organizations.
Start with the easier ones
Here are the first three questions that I expect board members to ask me whenever they get a chance:
What are the key threats against your top assets?
How do you protect your assets from cybersecurity threats?
Whose responsibility is it to implement protections?
The role of CISO first emerged as organizations embraced digital revolutions and began relying on new data streams to help inform business decisions. As technology continued to advance and became more complex, so too did threat actors who saw new opportunities to disrupt businesses, by stealing or holding that data hostage for ransom.
As the years have gone by and cyberattacks have become more sophisticated, the role of the CISO has had to advance. The CISO has evolved from being the steward of data to also being a guardian for availability with the emergence of more destructive and disruptive attacks. The CISO also must be highly adaptable and serve as the connective tissue between security, privacy and ultimately, consumer trust.
Here are five signs that a virtual CISO may be right for your organization.
1. You have a lot to protect
Companies produce more data than ever, and keeping track of it all is the first step to securing it. A virtual CISO can identify what data needs to be protected and determine the negative impact that compromised data can have, whether that impact is regulatory, financial or reputational.
2. Your organization is complex
Risk increases with employee count, but there are many additional factors that contribute to an organization’s complexity: the number of departments, offices and geographies; how data is used and shared; the distribution of architecture; and the life cycle of applications, data and the technology stack.
A virtual CISO offers an unbiased, objective view, and can sort out the complexity of a company’s IT architecture, applications and services. They can also determine how plans for the future add complexity, identify and account for the corresponding risk, and recommend security measures that will scale to support future demand.
3. Your attack surface is broad
For many organizations, potential vulnerabilities, especially those that share a great deal of data within the organization, may not be obvious at first glance. Virtual CISOs can identify both internal and external threats, determine their probability and quantify the impact they could have on your organization. And at a more granular level, they can determine if those same threats are applicable to competitors, which can help maintain competitiveness within your market.
4. Your industry is highly regulated
Organizations in regulated industries like healthcare, finance, energy/power and insurance will have data that is more valuable, which could make them a bigger target for bad actors. Exposure is even more of a concern due to potential noncompliance. Virtual CISOs bring a wealth of expertise on regulatory standards. They can implement processes to maintain compliance and offer recommendations based on updates to applicable rules and regulations.
5. Your risk tolerance is low
An organization without a great deal of sensitive data may have a much greater tolerance for risk than a healthcare provider or a bank, but an honest assessment is important in determining how much risk each organization should accept. A virtual CISO can coordinate efforts to examine perceived and actual risk, identify critical vulnerabilities and provide a better picture of risk exposure that can inform future decisions.
Cybersecurity is growing more complex, and organizations of all sizes, especially those in regulated industries, require a proven security specialist who can address the aforementioned challenges and ensure that technology and processes are in place to mitigate security risks.
What are enterprises seeking in their next CISO – a technologist, a business leader or both? Joyce Brocaglia of Alta Associates shares insights on the key qualities
What kinds of CISOs are being replaced? Brocaglia says that an inability to scale and a tactical rather than strategic orientation toward their role are two reasons companies are looking to replace the leaders of their security teams—or place them underneath a more senior cybersecurity executive. They are looking for professionals with broad leadership skills rather than a “one-trick pony.”
Today’s organizations want the CISO to be intimately involved as a strategic partner in digital transformation initiatives being undertaken. This means that their technical expertise must be broader than just cybersecurity, and they must have an understanding of how technology impacts the business—for the better and for the worse. And candidates must be able to explain the company’s security posture to the board and C-suite in language they understand—and make recommendations that reflect an understanding of strategic risk management.
CISOs who came up through the cybersecurity ranks are sometimes at a disadvantage as the CISO role becomes more prominent—and critical to the business. Professionals in this position will do well to broaden their leadership skills and credentials, sooner rather than later.
Never-ending breaches, ever-increasing regulations, and the potential effect of brand damage on profits has made cybersecurity a mainstream board-level issue. It has never been more important for cybersecurity controls and processes to be in line with business
priorities.
A recent survey by security firm Varonis highlights that business and security are not fully aligned; and while security teams feel they are being heard, business leaders admit they aren’t listening.
The problem is well-known: security and business speak different languages. Since security is the poor relation of the two, the onus is absolutely on security to drive the conversation in business terms. When both sides are speaking the same language, aligning security controls with business priorities will be much easier.
Well-presented metrics are the common factor understood by both sides and could be used as the primary driver in this alignment. The reality, however, is this isn’t always happening
SecurityWeek spoke to several past and present CISOs to better understand the use of metrics to communicate with business leaders: why metrics are necessary; how they can be improved; what are the problems; and what is the prize?
Demolishing the Tower of Babel
“While some Board members may be aware of what firewalls are,” comments John Masserini: CISO at Millicom Telecommunications, “the vast majority have no understanding what IDS/IPS, SIEMs, Proxies, or any other solution you have actually do. They only care about the level of risk in the company.”
CISOs, on the other hand, understand risk but do not necessarily understand which parts of the business are at most risk at any time. Similarly, business leaders do not understand how changing cybersecurity threats impact specific business risks.
The initial onus is on the security lead to better understand the business side of the organization to be able to deliver meaningful risk management metrics that business leaders understand. This can be used to start the process for each side to learn more about the other. Business will begin to see how security reduces risk, and will begin to specify other areas that need more specific protection.
The key and most common difficulty is in finding and presenting the initial metrics to get the ball rolling. This is where the different ‘languages’ get in the way. “The IT department led by the CIO typically must maintain uptime for critical systems and support transformation initiatives that improve the technology used by the business to complete its mission,” explains Keyaan Williams, CEO at CLASS-LLC. “The Security department led by the CISO typically must maintain confidentiality, integrity, and availability of data and information stored, processed, or transmitted by the organization. These departments and these leaders tend to provide metrics that focus on their tactical duties rather than business drivers that concern the board/C-suite.”
Drew Koenig, consultant and host of the Security in Five podcast, sees the same basic problem. “In security there tends to be a focus on the technical metrics. Logins, blocked traffic, transaction counts, etc… but most do not map back to business objectives or are explained in a format business leaders can understand or care about. Good metrics need to be tied to dollars, business efficiency shown through time improvements, and able to show trending patterns of security effectiveness as it relates to the business. That’s the real challenge.”
Williams sees the problem emanating from a lack of basic business training in the academic curriculum that supports IT and security degrees. “The top management tool in 2017 was strategic planning,” he said. “Strategic planning is often listed as one of the top-five tools of business leaders. How many security leaders understand strategic planning and execution enough to ensure their metrics contribute to the strategic initiatives of the organization?”
It is not up to the business leaders to learn about security. “The downfall for many CISOs in the past is believing that business needs to understand security,” adds Candy Alexander, a virtual CISO and president-elect of ISSA. “That is a mistake, because security is our job. We need to better understand the business, so that we can articulate the impact of not applying appropriate safeguards. The key to this whole approach is for the CISO to understand the business, and to understand the mission and goals of the business.”