Posts Tagged ‘Service Management System’

Pragmatic Application of Service Management

Enhanced IT Service Management though integrated management frameworks Learn how to integrate COBIT®, ITIL® and ISO/IEC 20000 for better IT Service Management With the increasing popularity of ITIL® as a framework for IT Service Management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, […]

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Long Awaited ISO/IEC 20000

The long awaited international standard on scoping a Service Management System, ISO/IEC TR 20000-3, is now available. It’s a must have – Buy the hard copy here: or the download here: It may seem a little backwards buying part 3 of the ISO 20000 series ahead of parts 1 and 2 but this makes perfect […]

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