The long awaited international standard on scoping a Service Management System, ISO/IEC TR 20000-3, is now available.

It’s a must have –

Buy the hard copy here:

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It may seem a little backwards buying part 3 of the ISO 20000 series ahead of parts 1 and 2 but this makes perfect sense, let me explain…
This part of ISO/IEC 20000 will help you if you are considering using ISO/IEC 20000-1 for implementing a service management system (SMS). It will also be of aid if you need specific advice on whether ISO/IEC 20000-1 is applicable to your organisation.
It shows you how to define the scope of your SMS based on practical examples, for assessment, irrespective of whether you have previous experience with other management system standards.

Key Features and Benefits:
 Will assist those looking to define a scope statement for implementing an SMS that is fully aligned with ISO/IEC 20000-1. Saving time and money over hiring expensive IT service management consultants to help you with you SMS paperwork.
 Explanations, guidance, and recommendations shed light on implementing an ISO/IEC 20000-1 SMS. Providing information which is complementary to that in ISO/IEC 20000-2.
 The information in this standard is generic, thus it is applicable no matter the size, type or location of the organisation.

Get your copy today >>

Buy the hard copy here:

or the download here: