Mar 05 2024

Facebook, Instagram and Threads kicking users off with password reset

Category: Social networkdisc7 @ 10:56 am

Millions of voices suddenly cried out in terror and were suddenly silenced

Tue 5 Mar 2024 // 16:16 UTC

UPDATED Those trying to log into Meta’s Facebook, Instagram, and Threads for their social media fixes are facing panic this morning after being locked out of their accounts.

“We’re aware people are having trouble accessing our services. We are working on this now,” Meta spokesperson Andy Stone said in a post on the social media site formerly known at Twitter. The latter site still up and running, presumably much to Elon’s delight.

“We are aware of an issue impacting Facebook Login. Our engineering teams are actively looking to resolve the issue as quickly as possible,” Meta said on its status page in a post timestamped at 0717 PT.

Folks trying to log into the Meta-owned accounts are told their passwords are wrong. Those trying to reset their password using two-factor authentication are told there’s an error and to try again. Needless to say it isn’t working.

According to Downdetector over half a million users logged complaints, a huge number given the reports are usually counted in the low thousands. The problems appear to have kicked off around 0700 PT (1500 UTC) but now appear to be dropping very slightly.

We’ll update this article as the situation progresses but in the meantime don’t panic – you haven’t been hacked. On the balance of probabilities it’s probably someone pushing the wrong button.

Let’s not forget, we’ve been here before and these things sort themselves out (usually). ®

Updated to add

The US Cybersecurity and Infrastructure Security Agency (CISA) was holding pre-scheduled press briefings this morning on election security and naturally the outage was one of the first questions asked.

“We are aware of the incident and at this time we are not aware of any specific election nexus or any specific malicious cyber activity nexus to the outage. But we are aware of the incident and the global scope of it,” a CISA spokesperson said.

It’s a big day for the US today: Super Tuesday, where 15 states elect delegates to decide which candidates will run for the presidency (Hint: It’s Trump v Biden). The outage has already set conspiracy theorists all aflutter, and some hacking groups are claiming responsibility for a cyber attack, in both cases without any evidence.

Final update

All services now appears to be coming back online.

“We are recovering from an earlier outage impacting Facebook Login, and services are in the process of being restored. We apologize for any inconvenience that this may have caused,” Meta said at 0907 PT.

Tags: facebook, Meta, outage

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