When Pindrop surveyed security and fraud professionals across vital sectors including banking and healthcare, we discovered hundreds of teams that had made heroic efforts to continue operating in the face of huge obstacles. We were also reminded of the many ways that fraud threatens businesses and individuals facing turmoil.
Spikes in call volume left contact center agents overextended while lockdown protocols forced reorganizations and remote work; well-intentioned and generally beneficial programs like PPP loans provided new avenues for fraud; and fraud attempts shifted to new venues, like banks’ prepaid card divisions.
More time on the line
Today, we live our lives—and conduct our business—online. Our data is in the cloud and in our pockets on our smartphones, shuttled over public Wi-Fi and company networks. To keep it safe, we rely on passwords and encryption and private servers, IT departments and best practices. But as you read this, there is a 70 percent chance that your data is compromised . . . you just don’t know it yet.
Cybersecurity attacks have increased exponentially, but because they’re stealthy and often invisible, many underplay, ignore, or simply don’t realize the danger. By the time they discover a breach, most individuals and businesses have been compromised for over three years. Instead of waiting until a problem surfaces, avoiding a data disaster means acting now to prevent one.
No matter who you are or where you work, cybersecurity should be a top priority. The information infrastructure we rely on in every sector of our lives—in healthcare and finance, for governments and private citizens—is both critical and vulnerable, and sooner or later, you or your company will be a target. This book is your guide to understanding the threat and putting together a proactive plan to minimize exposure and damage, and ensure the security of your business, your family, and your future.
