ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit

Implement IT service management (ITSM) best practice the easy way with expert guidance and fully customizable pre-written documents created by ITIL® and ISO 20000 service management experts.

Guidance and documentation templates from service management experts to help all organizations improve their ITSM, adopt ITIL best practices, and/or achieve ISO 20000 registration

• Developed by service management gurus Shirley Lacy and Jenny Dugmore, the ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit contains a complete set of tools and documentation templates, policies, and procedures that will enable organizations of all types and sizes to assess their current levels of service management and implement processes to deliver better services.
• Completely up to date with the latest editions of ITIL and ISO 20000, this toolkit makes administration and branding simple.
• The Office 2010 version features an integrated dashboard, allowing easy customization of templates, and one-click formatting.
• The ITSM, ITIL & ISO20000 Implementation Toolkit is the perfect investment for organizations that want an optimal route to implementing service management best practice, adopting ITIL, and/or achieving ISO/IEC 20000 registration.

Use SAVE15 at the checkout to save 15% on toolkit, containing all of the pre-written documents you need to accelerate your management system projects. Offer expires Monday August 31 2015.

To download copy of your toolkit: ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit20000